Right Track Wellbeing Ltd Company No: 17204683 Last updated: 31 August 2026

Right Track Wellbeing Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over your personal data. We aim to handle your information with the same care, respect and integrity that we bring to our coaching, workshops and wellbeing services.

1. WHO WE ARE

Right Track Wellbeing Ltd provides wellbeing services including personal coaching, small group programmes, workplace wellbeing workshops, online courses, speaking and educational resources.

"Riding the Trauma Train" is a podcast produced by Right Track Wellbeing Ltd. References to "Right Track Wellbeing," "we," "us" or "our" throughout this policy include activity carried out under the Riding the Trauma Train brand.

For the purposes of UK data protection law, Right Track Wellbeing Ltd is the data controller for personal information collected through our websites and services where we determine how and why that information is used.

Websites: righttrackwellbeingltd.com and ridingthetraumatrain.co.uk
Email: [email protected]

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the email address above.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with Right Track Wellbeing Ltd, we may collect information including:

Contact information

This may include your:

Name

Email address

Telephone number

Organisation or employer

Job role, where relevant

Coaching and programme information

If you take part in coaching, training or a wellbeing programme, we may collect information you choose to provide that is relevant to delivering the service.

This may include:

Goals and objectives

Lifestyle and wellbeing information

Exercise or movement information

Coaching notes

Questionnaire, scorecard or assessment responses

Progress information

Information you voluntarily share during your work with us

Some information you choose to disclose may constitute special category personal data, including information concerning your physical or mental health.

Where this applies, we will handle this information with additional care and only process it where we have an appropriate lawful basis and condition under UK data protection law.

Right Track Wellbeing is not a crisis service, medical service, psychotherapy service or substitute for professional medical or mental health treatment.

Workshop and event information

If you attend a workshop, webinar, training session or event, we may collect:

Registration information

Attendance information

Feedback

Evaluation responses

Accessibility or reasonable adjustment requirements that you choose to disclose

Where an organisation books us to provide a service, we may also receive limited information about participants from that organisation.

Website information

When you visit our website, certain technical information may be collected automatically, including:

IP address

Browser type

Device information

Pages visited

Approximate location

How you arrived at the website

Website interaction and usage information

Where required, non-essential cookies and similar technologies will only be used with your consent. See Section 15 (Cookies) below for further detail.

Purchases and payments

If you purchase a service, course, programme or other product, we may process information relating to your purchase, such as:

Name

Contact details

Billing information

Transaction details

Products or services purchased

Payment card information may be processed by our payment provider rather than stored directly by Right Track Wellbeing Ltd.

Communications

We may retain information contained within emails, enquiries, contact forms, messages and other communications you send to us.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

Directly from you

Through our website and online forms

When you book or purchase a service

When you register for a workshop, webinar or programme

During coaching or programme participation

When you download a resource

When you subscribe to emails or updates

When you complete a questionnaire, scorecard or assessment

When you contact us by email, telephone, social media or another communication channel

Through website cookies and analytics, where permitted

From an organisation arranging a service on your behalf, where appropriate

4. HOW WE USE YOUR INFORMATION

We may use your information to:

Respond to enquiries

Provide coaching, programmes, workshops and other services

Manage bookings and appointments

Process purchases and payments

Provide access to online courses and resources

Communicate with you about a service you have requested

Maintain appropriate coaching or programme records

Provide customer support

Make reasonable adjustments where requested

Improve our services, programmes and website

Request or analyse feedback

Maintain appropriate business, financial and legal records

Protect the safety, security and integrity of our services

Meet legal, regulatory, safeguarding or insurance obligations

Send marketing communications where we have permission or another lawful basis to do so

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.

5. OUR LAWFUL BASES FOR PROCESSING

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide a service you have purchased or requested.

Consent – where you have actively agreed to a particular use of your information, such as certain marketing communications or the use of non-essential cookies.

Legitimate interests – where processing is reasonably necessary for operating and improving Right Track Wellbeing Ltd and those interests do not override your rights and freedoms.

Legal obligation – where we need to process information to comply with the law.

Vital interests – in exceptional circumstances where processing is necessary to protect someone's life.

Where we process special category information, including health information, we will also identify an appropriate additional condition for processing as required by law.

6. CONFIDENTIALITY AND WELLBEING INFORMATION

We recognise that people using our services may choose to share personal, sensitive or difficult experiences.

Information shared within coaching or wellbeing services will be treated respectfully and confidentially, subject to appropriate legal, professional and safeguarding limitations.

There may be exceptional circumstances where information needs to be shared, for example where:

We are required to do so by law

There is a safeguarding concern

There is a serious and immediate risk to someone's safety

Disclosure is necessary to establish, exercise or defend legal claims

Where appropriate and lawful, we will aim to discuss such disclosure with you.

7. MARKETING COMMUNICATIONS

We may send you information about Right Track Wellbeing services, resources, events or programmes where you have consented to receive these communications or where another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included within our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to a service you have purchased or requested.

8. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share limited information with trusted organisations that help us operate our business, including our providers of:

Website hosting and CRM (currently GoHighLevel)

Quiz, scorecard and assessment tools (currently ScoreApp)

Email and communications services

Appointment and booking systems

Online course or membership platforms

Payment processing

Accounting or professional services

Cloud storage and IT services

Website analytics

These organisations may act as data processors on our behalf and are expected to protect personal information appropriately. Where we change or add to the tools we use, we will update this list accordingly.

We may also disclose information where required by law, regulatory authorities, courts, insurers, professional advisers or where necessary in connection with safeguarding or legal proceedings.

9. INTERNATIONAL DATA TRANSFERS

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

10. HOW LONG WE KEEP YOUR INFORMATION

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, insurance or regulatory requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete, anonymise or dispose of it where reasonably practicable.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Accidental loss

Misuse

Alteration

Disclosure

Destruction

Access to personal information is limited to those who reasonably need it for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we take proportionate measures to reduce risk and protect the information entrusted to us.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

Ask for access to the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your information

Ask us to restrict how your information is processed

Object to certain types of processing

Request the transfer of certain information to you or another organisation

Withdraw consent where processing is based on consent

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Some rights are subject to legal exceptions and may not apply in every circumstance.

To exercise your rights, please contact:

[email protected]

We may need to verify your identity before completing a request.

13. CHILDREN'S INFORMATION

Right Track Wellbeing Ltd's website and general services are primarily intended for adults unless a particular programme or service expressly states otherwise.

Where we provide a service involving children or young people, appropriate consent, safeguarding and data protection procedures will be applied according to the nature of that service and applicable law.

14. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

Right Track Wellbeing Ltd is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy information before providing personal information to them.

15. COOKIES

Our website may use cookies and similar small files to enable essential website functionality and, with appropriate consent, to understand website usage or support marketing activities.

What are cookies?

Cookies are small files stored on your device when you visit a website. Some are necessary for the website to function properly. Others help us understand how people use the site, remember preferences, or measure marketing activity.

How we use cookies

Our website may use:

Strictly necessary cookies – support essential website functionality, security, forms, logins, bookings or purchases.

Functional cookies – remember choices or preferences and improve your experience.

Analytics cookies – help us understand how visitors use our website, such as which pages are visited and how people navigate the site.

Marketing cookies – where used, help measure advertising or provide more relevant communications and marketing.

Your consent

Strictly necessary cookies may operate without consent where permitted by law. Where consent is legally required, non-essential cookies will not be activated until you have made your choice through our cookie consent system. You should be able to accept or reject non-essential cookies and, where available, manage individual categories.

Third-party technologies

Some functionality on our website is provided through third-party platforms, including systems used for website hosting and functionality, forms, analytics, bookings, quizzes and assessments, and marketing (currently including GoHighLevel and ScoreApp). These providers may use cookies or similar technologies in accordance with their own privacy practices.

Changing your preferences

You can change or withdraw your consent to non-essential cookies through the cookie controls available on our website where provided. You can also manage cookies through your browser settings. Blocking some cookies may affect how certain parts of the website function.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information.

The latest version will be published on our website and the date at the top of this policy will be updated accordingly.

17. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available from the Information Commissioner's Office.

18. CONTACT US

For questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Right Track Wellbeing Ltd Email: [email protected] Website: righttrackwellbeingltd.com