Right Track Wellbeing Ltd Company No: 17204683 Last updated: 31 August 2026

These Terms and Conditions apply to your use of the Right Track Wellbeing Ltd website and, where applicable, the purchase and use of our services, programmes, workshops, courses and resources.

Please read them carefully before purchasing or participating in a service.

1. ABOUT US

Right Track Wellbeing Ltd provides wellbeing, coaching, movement, educational, workshop and related services.

Right Track Wellbeing Ltd also produces and operates the "Riding the Trauma Train" podcast. Any reference to "we," "us," "our" or "Right Track Wellbeing Ltd" in these Terms includes activity carried out under the Riding the Trauma Train brand.

Websites: righttrackwellbeingltd.com and ridingthetraumatrain.co.uk
Email: [email protected]

2. OUR SERVICES

Our current services are listed at righttrackwellbeingltd.com/ourservices and may include:

Personal coaching

Small group training and coaching

Wellbeing programmes

Workplace wellbeing workshops

Speaking and educational events

Online courses

Webinars

Digital resources

Movement and exercise-based wellbeing activities

We are also developing further services, which will be added to our website as they become available. Where a service is listed as "coming soon," it is not yet available to book or purchase, and no contract for that service exists until it is formally launched and a booking is confirmed.

The precise content, duration and price of a service will be explained on the relevant booking, sales or programme page.

3. WELLBEING, NOT MEDICAL TREATMENT

Right Track Wellbeing Ltd provides wellbeing, coaching and educational services.

Our services are not intended to diagnose, treat or cure any medical or mental health condition and are not a substitute for advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Participation in coaching or wellbeing services does not create a doctor-patient, therapist-client or other clinical relationship.

If you have concerns about your physical or mental health, you should seek appropriate professional advice.

If you believe you or somebody else is in immediate danger, contact the appropriate emergency services.

4. PERSONAL RESPONSIBILITY

You remain responsible for your own decisions, actions, wellbeing and participation.

Any exercises, strategies, reflections or tools provided by Right Track Wellbeing Ltd should be adapted to your individual circumstances.

You should stop any physical activity if you experience pain, dizziness, unusual shortness of breath or other concerning symptoms and seek appropriate medical advice where necessary.

You should inform us before participating if there is anything relevant to your health, wellbeing or circumstances that may affect your ability to participate safely.

5. RESULTS

We will aim to provide our services with reasonable care and skill.

However, personal development, coaching, wellbeing and exercise outcomes vary between individuals.

We cannot guarantee any particular physical, psychological, professional, financial or personal outcome from participating in a Right Track Wellbeing service.

6. BOOKINGS AND PAYMENT

Prices and payment requirements will be stated when you book or purchase a service.

Unless otherwise stated, payment must be made according to the payment terms provided at the point of purchase.

Your booking may not be confirmed until any required payment has been received.

7. CANCELLATIONS AND RESCHEDULING

Cancellation and rescheduling arrangements may vary depending on the service purchased.

Any specific cancellation terms provided when booking a particular programme, event or service will form part of your agreement with us.

Where you book services as a consumer, any statutory cancellation rights available to you under UK consumer law will continue to apply.

Where services are due to begin during a statutory cancellation period, we may ask you to expressly request that the service begins during that period.

8. DIGITAL CONTENT AND ONLINE COURSES

Where you purchase digital content, downloads or online course access, you will receive a personal, limited right to access that material for your own use.

You must not copy, reproduce, distribute, sell, licence, share or commercially exploit our materials without written permission.

Where applicable, requesting immediate access to digital content may affect your statutory right to cancel once access or downloading has begun, where the legal requirements for this have been met.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and materials provided through Right Track Wellbeing Ltd, including written content, programme materials, worksheets, frameworks, graphics, videos, course materials and training resources, belong to Right Track Wellbeing Ltd or are used with permission.

This includes materials associated with The TRACK Method™.

Purchasing or attending a service does not transfer ownership of our intellectual property to you.

Materials are provided for your personal use unless we expressly agree otherwise in writing.

10. CONFIDENTIALITY

We treat information shared during individual coaching and wellbeing services with respect and confidentiality, subject to legal, safeguarding and safety limitations.

Group programmes and workshops may involve participants sharing personal experiences.

We ask all participants to respect the privacy of others. However, because other participants are independent individuals, we cannot guarantee that another participant will maintain confidentiality.

You should therefore only share information within a group environment that you feel comfortable sharing.

11. SAFEGUARDING AND SAFETY

There may be circumstances in which confidentiality cannot reasonably be maintained, including where:

Disclosure is required by law

There is a safeguarding concern

There is a serious and immediate risk of harm

Information must be disclosed to establish, exercise or defend legal rights

Where appropriate and lawful, we will aim to discuss such action with you.

12. WORKPLACE AND ORGANISATIONAL SERVICES

Where an employer or organisation commissions Right Track Wellbeing Ltd to provide a workshop, programme or other service, separate contractual arrangements may apply between Right Track Wellbeing Ltd and that organisation.

Participation in a workplace programme does not normally mean that personal information disclosed by an individual participant will automatically be shared with their employer.

Where anonymised feedback or evaluation information is provided to an organisation, we will aim to avoid identifying individual participants unless there is an appropriate lawful reason for doing so.

13. ACCEPTABLE BEHAVIOUR

We want our programmes, groups and events to provide a respectful and supportive environment.

We reserve the right to remove or refuse participation to someone whose behaviour is abusive, threatening, discriminatory, unsafe or significantly disruptive.

14. WEBSITE INFORMATION

We take reasonable care to ensure information on our website is accurate, but website content is provided primarily for general information and education.

Information may change and we cannot guarantee that every page will always be completely current or error-free. This includes pages describing services that are still in development and not yet available to book.

15. THIRD-PARTY SERVICES

Our website or programmes may contain links to or integrate with third-party platforms, websites or services.

We are not responsible for the availability, content or practices of independent third-party services.

16. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, Right Track Wellbeing Ltd will not be responsible for losses that were not reasonably foreseeable or for business losses arising from consumer use of our services.

Nothing in these Terms affects your statutory rights as a consumer.

17. CHANGES TO SERVICES

We may occasionally need to make reasonable changes to programme content, dates, facilitators, technology or delivery arrangements.

Where a significant change affects a paid service, we will communicate this to affected customers where reasonably possible.

18. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Consumers will retain any mandatory rights they have concerning where legal proceedings may be brought.

20. CONTACT

Questions about these Terms can be sent to:

Right Track Wellbeing Ltd [email protected] righttrackwellbeingltd.com